Info

Listing Bits

Greg Robertson, co-founder of W+R Studios and publisher of Vendor Alley, talks real estate technology with the people who are shaping it.
RSS Feed
Listing Bits
2019
August
June
May
March


2018
December
October
September
April
March
February
January


2017
October
September
August
May
March
February
January


2016
December


All Episodes
Archives
Now displaying: Page 1
May 28, 2019

“We will never sacrifice service to our existing customers to growth. We just won’t.

Our first priority is taking care of our customers.”

 

Merri Jo Cowen is the CEO of Stellar MLS, the third-largest regional MLS in the US with nearly 60K members in 16 REALTOR Associations throughout Central and Southwest Florida and Puerto Rico. Formerly known as My Florida Regional MLS, the organization’s recent rebrand is inspired by its reputation as the country’s most customer-focused MLS and intention to design a curated experience for each subscriber. Merri Jo’s resume also includes a 6-year run as CEO of Northern Nevada Regional MLS, and in her 35-plus years in the industry, she served as president of CMLSand played an integral role in the development of the CMLXprofessional accreditation program.

 

Today, Merri Jo shares her journey from entering listing input at the Reno Board of Realtors to CEO of Stellar, offering insight around the challenges she faced in moving from NNRMLS to MFRMLS in 2008. She discusses her commitment to foster future industry leaders, her involvement in the MLS Grid, and her proactive approach to solving for front-end of choice. Listen in to understand how MFRMLS has grown under Merri Jo’s leadership—without sacrificing service—and learn how the organization is working to create a ‘curated customer journey’ for each of its members.

 

What’s Discussed: 

 

Merri Jo’s journey from entering listing input to MLS CEO

Merri Jo’s commitment to foster future industry leaders

Merri Jo’s leadership in developing the CMLX program  

The challenges of moving from NNRMLS to MFRMLS

The experience of expanding Stellar to include Puerto Rico

What inspired the rebranding of MFRMLS to Stellar MLS

Stellar’s emphasis on creating a curated customer journey

Why Merri Jo sees value in being part of the MLS Grid

Merri Jo’s proactive approach to solving front-end of choice

 

Resources:

 

NNRMLS

CMLS

CMLX

Shelley Specchio

Chris Carrillo

Sean Murphy

T3 Summit

MLS Grid

Flexmls

Matrix

Remine

Cloud MLX

NAR Legislative Meetings

Rapattoni

 

Connect with Merri Jo:

 

Stellar MLS

Email:  ceo [at] stellarmls [dot] com

0 Comments
Adding comments is not available at this time.