Glenn Kelman has always had the ambition to make real estate better for consumers. But it took him a while to realize that he wasn’t the only one who wanted to do that. He came into the game with an US vs. THEM mentality, assuming that all of Redfin’s competitors were villains and snake oil salesmen. To his relief, it turned out that his industry rivals were actually good people. And while that doesn’t make him any less driven, he does concede that this shift in perspective has made him ‘not quite so insufferable.’
Glenn Kelman is the President and CEO of Redfin, a technology-powered brokerage designed to redefine real estate in the customer’s favor. Prior to Redfin, Glenn cofounded the startup Plumtree Software and served as its VP of Marketing & Product Management until its acquisition in 2005. Glenn has been the CEO of Redfin for the past 13 years, and under his leadership, the company was twice named Innovator of the Year by Inman News. Redfin went public in July of 2017, and today, its market cap is $1.82B.
Today, Glenn explains why he still feels like an underdog, despite Redfin’s success. He weighs in on running a mission-driven company, discussing his aim to ‘do something good for real estate consumers’ whether Redfin makes money or not. Glenn also covers the civil nature of the relationship between Redfin and Zillow, Redfin’s new partnership with Re/Max, and the impetus behind Redfin’s ‘buy without an agent’ feature. Listen in for Glenn’s insight on cultivating agent professionalism and learn how his perception of the competition has changed over time.
Why Glenn still feels like an underdog despite Redfin’s success
Glenn’s aim to ‘do something good for real estate consumers’
Glenn’s take on the tribal nature of American politics
How becoming a father has made Glenn a better leader
The learning culture Glenn works to cultivate at Redfin
How Glenn’s perspective of his competitors has changed
Glenn’s solutions-based approach to candor with employees
How Glenn is driven by the desire to live up to his potential
The civil nature of the relationship between Redfin and Zillow
How Redfin addresses the idea of agent professionalism
The impetus behind Redfin’s new partnership with Re/Max
What inspired Redfin’s new ‘buy without an agent’ feature
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