Out of 565 Multiple Listing Services nationwide, 82 serve less than 100 brokers and agents. Unsurprisingly, this means that the nation’s 20 largest Multiple Listing Services serve over 50 percent of the nation’s total MLS subscribers. These statistics didn’t exist a year ago, but thanks to the Real Estate Almanac, the disparity is clear. Now that we understand the scale of the issue, how can we make changes to better serve agents, brokers, and their clients?
Clint Skutchan is the vice president of T3 Sixty’s association and MLS division. T3 Sixty is an industry-leading management consultancy and research company that focuses on residential real estate brokerage. Clint has over a decade of experience in the real estate industry and previously served as CEO of a realtor association in Colorado. He established an independent consulting company in 2014. In 2018, he joined T3 Sixty.
On this episode of Listing Bits, Clint discusses T3 Sixty’s latest undertaking: Real Estate Almanac. He explains where the idea for a comprehensive list of MLSs and associations came from and talks about some of the surprises that came out of that list. Listen in for Clint’s insight on the future of the Real Estate Almanac and how the data it consolidates will impact the industry, and the nation as a whole.
How Clint got involved in T3 Sixty
What the Real Estate Almanac is and what it says about the industry
Why T3 Sixty put the latest MLS and association list together
What issues MLSs and associations are facing nationwide
Whether Clint thinks NAR membership will stagnate, drop, or continue increasing
How the list of MLSs and associations has shrunken in five years
Why MLSs choose not to consolidate
How smaller MLSs might tackle some of the issues they face
What’s next for the Real Estate Almanac
Connect with Clint:
According to research conducted by Freddie Mac, there are 83 million mortgage-ready renters in the US! But most grossly overestimate how much they need for a down payment and very few know about the low down payment programs available to low and moderate-income home buyers. How much could a real estate business grow simply by making down payment assistance part of its business development strategy?
Rob Chrane is the CEO of Down Payment Resource, a platform that aggregates down payment assistance program data and connects homebuyers with down payment assistance. Rob has more than 30 years of experience as a top-producing Realtor and mortgage broker, and he has been recognized as a HousingWire Vanguard for his leadership in the housing economy.
On this episode of Listing Bits, Rob discusses who down payment assistance is designed to help and why some agents and lenders are reluctant to incorporate these programs into their workflow. We also discuss the evolution of Proptech as well as the pros and cons of the fractional ownership model. Listen in for insight around how Down Payment Resource shares its data with MLSs, lending companies, and individual agents and LOs—and learn about the massive opportunity available to real estate players with access to down payment assistance tools.
How Rob connects homebuyers with down payment assistance
What inspired Rob to create Down Payment Resource
Who down payment assistance programs are designed to help
Why agents and lenders are reluctant to use these programs
How Down Payment Resource gets its data to industry players
How Down Payment Resource makes money via a subscription model
How Rob thinks about the Proptech fractional ownership model
How DPR’s data shows up for MLS clients vs. individual agents
Connect with Rob:
Many agents might view Opendoor as a competitor, yet another tech platform out to eliminate their jobs. But what if you could leverage the iBuyer as a partner to build your real estate business?
Shannon Fitzpatrick leads a team of 45 agents at Movoto Real Estate in Las Vegas and Henderson, Nevada, and Tyler Hixson serves as the Director of Real Estate Partnerships and Strategy at Opendoor. In this episode of Listing Bits, Tyler and Shannon explain how agents can leverage Opendoor as a tool to grow their business, bringing cash offers to prospects and tying multiple transactions together.
Shannon speaks to the value of going into a listing presentation with an Opendoor offer, describing how it allows him to do what’s best for the seller, and Tyler discusses why agents can get a stronger offer from the platform by articulating the property’s unique features. Listen in for insight into the misconceptions agents have about Opendoor and learn how to work WITH the iBuyer to serve your clients and generate more leads.
How Shannon uses Opendoor to bring a cash offer to prospects
Leveraging Opendoor to tie multiple transactions together
The value of going into a listing presentation with an Opendoor offer
Opendoor’s offer valuation process and associated service fees
How Opendoor passes its vendor discounts on to sellers
How Opendoor can serve as a powerful lead gen tool for agents
Why agents can get a stronger offer from Opendoor than sellers
How Opendoor works directly with agents through closing
How Shannon uses Opendoor as a recruiting tool at his brokerage
The advantage to sellers of working with an agent AND Opendoor
The misconceptions agents have about the Opendoor platform
Opendoor’s plans to expand to serve all customers, home types
Connect with Tyler:
Connect with Shannon:
When you move fast, you break things. Mark and the rest of Remine’s co-founders are definitely shaking things up in the MLS space. This conversation was recorded at the CMLS Conference in Salt Lake City on October 17th before their recent attempt to launch a new listing portal and Zillow’s decision to cut off access to their Zestimate API As Mark says, in this wide ranging conversation, Remine’s attitude is to “go big or go home.”
In February 2019, Remine raised $30M in private equity to grow its real estate data and analytics platform. A month later, the company announced a painful reduction in force as they shifted focus from upselling agents to partnering with the MLS. So, what prompted Remine’s pivot to an enterprise model? And how are they making the transition from predictive analytics to a next-level MLS system?
Mark Schacknies is the Cofounder and CEO of Remine, a software company that delivers real estate intelligence to more than 825,000 realtors in 40-plus MLS markets. On this episode of Listing Bits, Mark shares the Remine origin story, discussing how the founders started out as competing agents but came together around a shared fondness for data-driven strategies.
Mark speaks to Remine’s pivot from predictive analytics tool to full MLS system, describing what inspired their transition to an enterprise model and how they are addressing their lack of experience in the realm of MLS conversion. Listen in for insight around how Remine’s philosophy differs from legacy incumbents like CoreLogic and learn what success looks like for Mark’s team on their journey to an IPO.
How the founders of Remine started out as competitors
Leveraging tech to transform real estate from within
How the MLS governs the world’s most important asset class
Why Redfin is at the top of Mark’s list of consumer portals
Balancing privacy with data to empower decision-making
What inspired Remine’s pivot to a full MLS platform
What a day-in-the-life of Mark Schacknies looks like
How Remine is addressing a lack of experience in MLS conversion
The difference in philosophy between Remine and CoreLogic
How Remine’s UI gives control to MLSs re: business rules
What success looks like for Remine + the IPO timeline
Connect with Mark:
You can ask Alexa to turn on the lights, show you the forecast, remind you what’s on your calendar today, or give you the score of the Astros game. And now, voice assistants are expanding to the real estate industry, allowing agents to open their business information and even access the MLS—with the sound of their voice alone!
Miguel and Ami Berger are the creators of Voiceter Pro, the conversational search platform that brings real estate and consumers together via conversations with voice assistants like Amazon’s Alexa and Google Home. On this episode of Listing Bits, brought to you live from the 2019 RESO Fall Conference, Miguel and Ami share their mission to provide customized voice technology to the real estate space, affording voice access to websites, MLSs and associations.
Miguel and Ami explain how they came to create the company and describe their vision for Voiceter 2.0, offering insight around potential features and applications that could be added to the platform. Listen in to understand why the Voiceter technology is system agnostic, how industry standards make it easier for small teams to innovate, and what applications Voiceter might facilitate beyond the real estate vertical.
Voiceter’s mission to provide voice to the real estate industry
How Voiceter affords voice access to MLSs and associations
The potential for Voiceter customization by MLS and agent
How Miguel and Ami came to create Voiceter Pro
Miguel’s vision around potential features for Voiceter Pro
Why the Voiceter Pro team has decided to be system agnostic
How the consumer search works and what info it provides
Voiceter Pro’s intention to integrate with other vendors, APIs
How industry standards support developers like Voiceter Pro
Potential voice applications beyond the real estate vertical
How Voiceter Pro brands to the agent, broker or association
Connect with Miguel & Ami:
Michael Wurzer is 100% confident of one thing: The MLS creates value in the real estate market that doesn’t exist in any other way. No one else has created enough trust to generate that same level of cooperation among competitors. And rather than being a scourge to brokers, Michael argues that the MLS powers the market. That unique value prop is the reason why he believes current trends will prove the value of the MLS—not kill it.
Michael is the CEO of FBS, the leading innovator of MLS technology. He has 22 years at the helm of this highly-respected real estate software brand which was named one of Forbes2019 Small Giant companies. On this episode of Listing Bits, Michael addresses the trend toward off-market listings, sharing his take on why it’s not a threat to the MLS. He weighs in on the potential creation of a ‘vendors association’ that would afford prescreened developers access to real estate data.
Michael also discusses the likelihood of consolidation in the MLS vendor space, tech adoption in the employee versus independent contractor models, and the importance of data in light of high agent churn. Listen in for insight around the value of integration among real estate tech vendors and learn Michael’s take on the role of the MLS in creating choice for its members.
How standards are key in making software easier to build
The trend toward off-market listings and its impact on the MLS
The idea that pocket listings are a kind of DIY-Upstream
The resilience of the MLS community and its unique value prop
The creation of a ‘vendor’s association’ to prescreen developers
Why ShowingTime’s acquisitions of CSS is a holy shit moment
The likelihood of consolidation in the MLS vendor space
Tech adoption in employee vs. independent contractor models
The importance of data in light of high agent churn
Why SaaS marketing techniques don’t work in real estate
The value of integration among vendors and with the MLS
The role the MLS plays in creating choice for its members
Connect with Michael:
“These combinations are fragile. You’re pulling 43 associations together. You’re pulling all these different boards together. You’re pulling all these different things together … so, I suppose you could look at blowing it up and go, ‘Why the hell did you do that?’ [The consolidation of MLSs] was a big deal and was very, very expensive. It really was, both in time and energy and everything involved. But you could also look at it this way: It’s something that had to be done. It really, really did. So, you can take your pain now or later.”
Brian Donnellan is the interim CEO of Bright MLS, a consolidation of nine forward-thinking MLSs in the Mid-Atlantic region that serves 85K real estate professionals and facilitates approximately 250K annual transactions valued at more than $70B. Brian has 13 years of industry experience, serving as CFO and COO of MRIS prior to the merger. On this episode of Listing Bits, Brian shares the challenges of merging different personalities and cultures and explains how the Bright consolidation gave others the courage to follow suit.
Brian also offers insight around the power of relationships in the real estate industry, the factors that influence growing agent attrition, and the value of building a product that helps brokers and agents make better decisions. Listen in to understand why Bright MLS is bringing on new staff from outside the industry and learn how the team’s commitment allowed them to endure criticism during the consolidation and get to a place they can be proud of!
**A quick note, due to a microphone issue the sound quality of this isn't that great.**
Brian’s background in information systems and public policy
How we underestimate the relationship aspect of real estate
Brian’s insight on the factors that influence agent attrition
How building a better product supports agent production
The challenge of merging the cultures of MRIS + TREND MLS
The distinction among members, customers and subscribers
The rocky start to the process of consolidating Bright MLS
How the Bright team endured the criticism on social media
The value of bringing in new staff from outside the industry
Brian’s pride in Bright’s progress and vision of the future
Connect with Brian:
Ever wonder what happened to all the business cards you’ve handed out over the years? Wish there was a better way to engage with prospects beyond simply giving them your contact information and hoping for the best? The SavvyCard platform affords real estate professionals the opportunity to provide immediate value to new leads, sharing information relevant to their initial conversation with the prospect. And most importantly, SavvyCard gives the agent control of the follow-up!
David Etheredge is the cofounder and CEO of SavvyCard, a lead development platform designed to facilitate proactive, tech-enabled follow-up with prospects. David and his team are committed to helping real estate agents, brokers, associations and affiliates build a direct relationship with buyers and sellers through technology and networking tools that put the customer experience first. Prior to SavvyCard, David managed software development teams for Disney Interactive, Microprose and Hasbro Interactive and cofounded a boutique digital marketing agency.
Today, David shares the origin story behind SavvyCard, explaining the platform’s intent to facilitate proactive follow-up by way of a digital business card. He discusses the SellerShare feature, describing how it can be used to engage sellers in promoting their own listing on social media. David also walks us through best practices for following up with prospects, addressing the data around how quickly agents should follow up and offering ideas for how to provide value. Listen in for David’s insight around the role of advertising in growing a business and learn why real estate professionals should take advantage of social platforms to promote new property listings!
David’s background managing software development teams
How SavvyCard originated as a better way to engage prospects
How progressive web apps will change the way content is distributed
How SavvyCard facilitates tech-enabled, proactive follow-up
Engaging sellers in promoting their listing on social via SellerShare
The data around following up within 10 minutes of meeting a lead
Following up with a relevant article or service recommendation
Why it’s valuable to post new property listings on Facebook
David’s insight around the role of advertising in growing a business
SavvyCard’s intent to become a part of the real estate toolkit
Connect with David:
“We will never sacrifice service to our existing customers to growth. We just won’t.
Our first priority is taking care of our customers.”
Merri Jo Cowen is the CEO of Stellar MLS, the third-largest regional MLS in the US with nearly 60K members in 16 REALTOR Associations throughout Central and Southwest Florida and Puerto Rico. Formerly known as My Florida Regional MLS, the organization’s recent rebrand is inspired by its reputation as the country’s most customer-focused MLS and intention to design a curated experience for each subscriber. Merri Jo’s resume also includes a 6-year run as CEO of Northern Nevada Regional MLS, and in her 35-plus years in the industry, she served as president of CMLSand played an integral role in the development of the CMLXprofessional accreditation program.
Today, Merri Jo shares her journey from entering listing input at the Reno Board of Realtors to CEO of Stellar, offering insight around the challenges she faced in moving from NNRMLS to MFRMLS in 2008. She discusses her commitment to foster future industry leaders, her involvement in the MLS Grid, and her proactive approach to solving for front-end of choice. Listen in to understand how MFRMLS has grown under Merri Jo’s leadership—without sacrificing service—and learn how the organization is working to create a ‘curated customer journey’ for each of its members.
Merri Jo’s journey from entering listing input to MLS CEO
Merri Jo’s commitment to foster future industry leaders
Merri Jo’s leadership in developing the CMLX program
The challenges of moving from NNRMLS to MFRMLS
The experience of expanding Stellar to include Puerto Rico
What inspired the rebranding of MFRMLS to Stellar MLS
Stellar’s emphasis on creating a curated customer journey
Why Merri Jo sees value in being part of the MLS Grid
Merri Jo’s proactive approach to solving front-end of choice
Connect with Merri Jo:
Email: ceo [at] stellarmls [dot] com
Rather than trying to predict the future of real estate and act accordingly, Gene Millman is working to collaborate with brokerages to create the future together. He comes to MLS leadership from a unique perspective, leveraging his experience running a brokerage to find ways to say YES to his members and champion the industry as a whole.
Gene is the CEO of Northern Nevada Regional MLS. With 32 years of experience in the real estate industry, he served as an agent, broker-manager and broker-owner before making the transition to MLS executive. Greg has held key leadership roles with various local, regional and state associations, and his recognitions and honors include Realtor of the Year for the Delaware Association of Realtors and Hall of Fame Inductee at the New Castle County Board of Realtors.
Today, Gene explains how serving on the board at TRENDintroduced him to the MLS world and how working on consolidation ignited his passion for the space. He introduces us to his mission to partner with brokers and create a future together. Gene also offers his predictions around the potential iBuyer market share and shares his take on portals as a broker versus MLS exec. Listen in for insight on creating culture within a team and securing buy-in for your vision—and learn how Gene’s background as a broker influences his approach to running an MLS.
How serving at TREND introduced Gene to the MLS world
How MLS consolidation ignited Gene’s passion for the space
The differences among governance models from MLS to MLS
Gene’s approach to running the MLS to serve the brokers
Why Gene doesn’t believe that the MLS is under threat
The MLS’s responsibility to secure data, give brokers control
Gene’s aim to partner with brokers + create a future together
How a market correction may impact views toward the MLS
Gene’s take on portals as a broker-owner vs. MLS executive
Gene’s predictions around the potential iBuyer market share
The value in creating culture + getting buy-in for your vision
Connect with Gene:
Glenn Kelman has always had the ambition to make real estate better for consumers. But it took him a while to realize that he wasn’t the only one who wanted to do that. He came into the game with an US vs. THEM mentality, assuming that all of Redfin’s competitors were villains and snake oil salesmen. To his relief, it turned out that his industry rivals were actually good people. And while that doesn’t make him any less driven, he does concede that this shift in perspective has made him ‘not quite so insufferable.’
Glenn Kelman is the President and CEO of Redfin, a technology-powered brokerage designed to redefine real estate in the customer’s favor. Prior to Redfin, Glenn cofounded the startup Plumtree Software and served as its VP of Marketing & Product Management until its acquisition in 2005. Glenn has been the CEO of Redfin for the past 13 years, and under his leadership, the company was twice named Innovator of the Year by Inman News. Redfin went public in July of 2017, and today, its market cap is $1.82B.
Today, Glenn explains why he still feels like an underdog, despite Redfin’s success. He weighs in on running a mission-driven company, discussing his aim to ‘do something good for real estate consumers’ whether Redfin makes money or not. Glenn also covers the civil nature of the relationship between Redfin and Zillow, Redfin’s new partnership with Re/Max, and the impetus behind Redfin’s ‘buy without an agent’ feature. Listen in for Glenn’s insight on cultivating agent professionalism and learn how his perception of the competition has changed over time.
Why Glenn still feels like an underdog despite Redfin’s success
Glenn’s aim to ‘do something good for real estate consumers’
Glenn’s take on the tribal nature of American politics
How becoming a father has made Glenn a better leader
The learning culture Glenn works to cultivate at Redfin
How Glenn’s perspective of his competitors has changed
Glenn’s solutions-based approach to candor with employees
How Glenn is driven by the desire to live up to his potential
The civil nature of the relationship between Redfin and Zillow
How Redfin addresses the idea of agent professionalism
The impetus behind Redfin’s new partnership with Re/Max
What inspired Redfin’s new ‘buy without an agent’ feature
Connect with Glenn:
“A phone call is worth a thousand emails, and a Slack channel is worth a million conversations.”
RESO’s push for an industry shift from RETS to Web API makes a lot of developers nervous. You can spin your wheels for days trying to figure out how to make the new way to consume MLS data work with your application. But here’s the thing: Somebody else has probably already solved that problem. So, how do we create a platform where developers can team up to move adoption forward? How much does accessibility to the experts serve as a game-changer in the switch to Web API?
Jon Druse is a Senior Developer at W+R Studios, a software company dedicated to building tools for the real estate industry. Prior to W+R, he served as a Software Engineer and Interaction Designer with Socialcast, Sleepy Giant, and Central Desktop and cut his teeth as a Senior Developer at PhishMe, Inc. Jon has 11-plus years of experience in the industry, and he was recently responsible for leading Cloud Agent Suite’s shift away from RETS, making W+R the first vendor to put Web API into production.
Today, Jon explains why direct access to ‘people with answers’ was critical to his success on the project. He describes how Web API is less error-prone and requires fewer requests than RETS yet displays in the same format. Jon also discusses the minimal differences among Bridge, Trestle and Spark when it comes to replication of a data set. Listen in to understand why collaboration among developers is key in moving Web API adoption forward and learn how Jon was able to make the transition happen at W+R in just 6 months!
How John set up the Web API feed in W+R’s Cloud Agent Suite
Why accessibility to ‘people with answers’ was crucial to Jon’s success
RESO’s push for an industry shift from RETS to Web API
The intention behind RESO’s Replication Workgroup
How Web API outperforms RETS in terms of time and accuracy
How a common schema will solve for maintenance in Web API
The 3 vendor-MLS partnerships delivering data through Web API
The minimal differences among Bridge, Trestle and Spark for replication
Jon’s insight around how to move Web API adoption forward
How Jon taught himself to program working tech support at a high school
Connect with Jon:
In a world where national brands like Zillow and Realtor.com dominate search results, how can individual brokerage websites compete? And how do real estate brokerages stay relevant as the iBuyer market continues to grow? Eric Stegemann believes the firms that adapt and take on alternative options for transacting will be well-placed for the future—and adopting the right real estate tech is a big part of that solution.
Eric is the founder and CEO of TRIBUS, a custom brokerage platform vendor tasked with providing medium and large real estate firms with made-to-order websites, intranet, email marketing, transaction management and CRM systems. Eric became a licensed agent at the age of 18 and started his own tech-oriented brokerage, River City Real Estate, at 21. In short order, River City became the largest independent brokerage in St. Louis due in large part to its real estate tech innovations, which became the framework for TRIBUS. Eric is often called upon to speak at industry events, including Inman Connect and the NAR Annual Conference.
Today, Eric explains why brokerage websites still matter in the age of Zillow and Trulia, discussing what differentiates a TRIBUS site from the national brands. He shares his conservative approach to growth for TRIBUS and offers advice for aspiring vendors in terms of building trust and fixing your mistakes. Listen in for Eric’s insight around the challenges facing brokerages today and get his industry predictions on MLS consolidation, the changing role of the agent, and potential winners in the iBuyer market.
How Eric started selling real estate to pay for college
What inspired Eric’s shift from broker to software vendor
The meaning behind the company name, TRIBUS
TRIBUS’ aspiration to be a zebra rather than a unicorn
Eric’s take on the challenges facing brokerages today
Eric’s insight on why brokerage websites still matter
How TRIBUS customer sites rank in Google search results
How local content differentiates a TRIBUS site from Zillow
TRIBUS’ pioneering collaborative search mechanism
How brokers can build their own iBuyer programs
Eric’s top advice for vendors on persistence and presence
Eric’s predictions on MLS consolidation + iBuyer success
Connect with Eric:
The Clash. The Police. Journey. Talking Heads. Some of the most well-known bands in recent history also happen to have some of the most powerful names. Names that describe their music and articulate what separates them from everyone else. Just like those bands, the name of your real estate brand has a job to do. So, why are so many of us afraid to break traditional paradigms? Why is every brokerage Insert-Last-Name Realty? And why are so many logos a roofline? What if you liberated yourself from what everybody else is doing and made your own kind of music?
We recorded this podcast live after Marc spoke at the MLS Summit, an event hosted by Annie Ives of The MLS™/CLAW.
Marc Davison is the cofounder of 1000watt, an agency dedicated to helping real estate brokerages, tech vendors, mortgage and title companies, MLSs and associations build better brands through marketing and design. Prior to 1000watt, he served as the Vice President of OnBoard Informatics and founded Access Media. Marc’s resume also includes a long stint in the music business as a musician and manager, and he is the author of All Area Access: Personal Management for Unsigned Musicians.
Today, Marc shares the parallels between building a band and building a company, discussing how his background in music informs his work at 1000watt. He offers insight around the dynamics of the team at 1000watt, describing the unique voice of the company and how its name serves as a differentiator. Listen in for Marc’s challenge around breaking paradigms in branding your real estate organization and learn how your name, logo and messaging can work together (in harmony, of course) to articulate what’s important to you as a company.
How Marc’s background music relates to his work at 1000watt
The parallels between building a band and building a company
How 1000watt’s unique voice differs from its team members
Marc’s take on real estate as an intoxicating, aspirational business
The significance of thinking of your company as a product
Marc’s insight on the charisma of the name W+R Studios
How names serve as vehicles to create differentiation
Why 1000watt chose to brand itself as an agency vs. consultancy
Marc’s challenge around real estate terminology (i.e.: Team, Realty)
The necessity of alignment among names, logos and messaging
Connect with Marc:
This episode was recorded live at the Clareity/Corelogic MLS Executive Workshop in Scottsdale. Art and Josh were good sports when I spotted them at the lobby bar at the Scottsdale Plaza. Also, full disclosure, I think I’ve had at least one drink.
So, what’s it going to take to get vendors to transition away from RETS to Web API?RESO is hoping that both a carrot (providing easy-to-use replication tools) and a stick (large MLSs putting a ‘death date’ on RETS feeds) will facilitate the move.
Art Carter is the Chair of the 2019 RESO Board of Directors and CEO of California Regional MLS. Josh Darnell is the Chief Architect at RESO and Founder and CEO of kurotek, a real estate tech consultancy. Both Art and Josh are committed to RESO’s mission around creating and promoting the adoption of standards to drive efficiency in the real estate industry.
Today, Art and Josh discuss the transition from RETS to Web API and discuss what RESO is doing to rectify the replication issue. Art gives us an update on the progress of RESO’s search for a new CEO, describing the combination of technical skill and evangelism the organization is looking for in a leader. Josh shares his take on independent systems like Trestle and Spark API and walks us through the RESO initiatives that address the separation of listing input. Listen in for insight into the ongoing evolution of real estate standards and learn how you can support RESO’s work to give agents access to the data they need.
The progress of RESO’s search for a new CEO
What RESO is looking for in a leader for the organization
What the RESO Board is doing to rectify the replication issue
RESO’s understanding that standards will continue to evolve
RESO’s focus on giving agents access to the data they need
The intent behind RESO’s RCP010 and RCP019 initiatives
Why we will eventually rely on MLSs to handle compliance
The value of working together in an open-source model
Art’s insight on how proprietary systems impact innovation
Why vendors need to accept that RETS is going away
Who Josh would like to see at RESO’s Workgroup meetings
What it will take to get vendors to transition to Web API
Connect with Art & Josh:
Is it better to develop an all-in-one CRM? Or focus on relationship-management and work with other vendors to create a flexible package of best-in-class offerings? In the ever-evolving world of real estate tech, LionDesk is choosing integrations, leveraging partnerships with top third-party applications to create a CRM that plays well with others—and allows agents to maintain their independence.
David Anderson is the founder and President of LionDesk, a complete sales and marketing solution for real estate agents, broker and lenders. As one of the premiere CRMs, LionDesk makes it easy for sales professionals to connect, communicate and close more leads, and its open API platform integrates with hundreds of the best management tools, allowing professionals to run their entire business from a single system.
Today, David shares the challenge LionDesk faced in designing a CRM flexible enough to accommodate any workflow. He discusses the early days of the startup when he was ‘giving it away for free,’ focusing on individual agents and referral business and developing the subscription business model. David also speaks to Compass’ acquisition of Contactually and how it is impacting his business. Listen in for insight around how LionDesk integrates with other best-in-class real estate systems like Cloud CMA and ShowingTime and learn why agents prefer an independent, third-party system to an all-in-one, broker-led platform.
How David’s experience building tools for travel translated to real estate
The challenge LionDesk faced in designing a flexible CRM for any workflow
David’s focus on individual agents and referral business in the early days
LionDesk’s recent deal to provide CRMLS members with a full account
How LionDesk integrates with best-in-class apps like ShowingTime + Cloud CMA
Why agents appreciate the freedom and independence of a third-party system
How Compass’ acquisition of Contactually is affecting David’s business
Why David believes an all-in-one brokerage CRM system is the wrong play
The LionDesk SaaS month-to-month subscription business model
Why David discourages new vendors from pursuing the freemium model
The challenge around determining a CRM’s number of active users
Connect with David Anderson:
We’ve all heard the rallying cry to drop RETS and move over to the RESO Web API. What’s been less clear is exactly how to go about making that transition. So, what’s step one? How exactly might vendors help make this shift happen?
Rebecca Jensen is the President and CEO at Midwest Real Estate Data, the real estate data aggregator that provides the Chicagoland multiple listing service to more than 45K subscribers. Under Rebecca’s leadership, MRED was named Most Innovative MLS by Inman News. Rebecca also serves as the Board Chair for MLS Grid, a technology company created by MLSs across the country to deliver on the RESO Standards and provide vendors with a single access point for the data of participating MLSs in addition to a unified licensing agreement, standardized business rules and policing processes.
Today, Rebecca explains how the MLS Grid provides both a unified data feed and compliance process. She shares the tech company’s progress in getting the IDX feed and licensing agreements up and running as well as her long-term vision to have all software connect through the platform. Rebecca discusses the cost to vendors to access MLS data through the Grid and walks us through her efforts to facilitate a graceful transition from RETS to Web API. Listen in to understand the opportunity for vendors to test their apps against new systems like MLS Grid and get access to MRED’s step-by-step guide for RESO Web API adoption.
How the MLS Grid serves as a unified platform to deliver RESO standards
How the Grid provides a unified data feed and licensing agreement
MRED’s step-by-step guide for vendors regarding Web API adoption
MLS Grid’s work to finalize VOW and back office licensing agreements
How MLSs set prices for vendors to access their data through MLS Grid
Rebecca’s long-term vision to have all software connect through the Grid
The benefits of the unified compliance process provided by MLS Grid
Rebecca’s insight on the different ways to approach consolidation
Rebecca’s efforts to transition from RETS to Web API gracefully
How long it may take to convert a RETS infrastructure to Web API
The difference between an API and the data dictionary itself
The need for vendors to test their apps against new systems like MLS Grid
Rebecca’s call for vendors and MLSs to plan for Web API adoption
Connect with Rebecca Jensen:
ShowingTime was built to help people buy homes more efficiently by making the process of scheduling a showing much easier. Since it was founded 18 years ago, the company has grown to include a family of technology products that serve MLSs, brokers and agents in the areas of showing management and market statistics.
Mike Lane is the Co-Founder and President of ShowingTime, the most widely used showing management service provider in the market. ShowingTime serves 1M agents and 200 MLSs, scheduling up to 5M showings per month. Mike has been with the company since its inception in 2000, and he continues to head its sales and marketing divisions and serve as the primary contact for MLS clients and large brokers. A former Naval Officer and seasoned athlete, Mike has competed in a number of triathlons, including three IRONMAN races, and he holds an MBA and Master’s in Engineering Management from Northwestern.
Today, Mike explains how ShowingTime facilitates the scheduling of showings by way of its online calendar and call center. He describes the company’s evolution, discussing how they got into market stats as a complement to their core business. Mike covers the ShowingTime Index, explaining how agents might leverage the information and what showing activity reveals about market demand. Listen in for insight on ShowingTime’s business model and learn what the company is doing to reach brokers and agents, remove the hurdles to ordering online, and navigate the complexities of bundling—and unbundling—its products and services.
How ShowingTime facilitates online scheduling of showings
How the ShowingTime call center unburdens brokers/agents
How Mike got into the real estate software business
ShowingTime’s acquisition of 10K Research and RBI MRIS
How agents might leverage the ShowingTime Index
How showing activity reveals demand in the market
Mike’s insight on the predicted turn in the market
ShowingTime’s focus on supporting mobile adoption
ShowingTime’s ability to facilitate reverse prospecting
How ShowingTime serves MLSs, brokers and agents
How to reach brokers and agents via online marketing
Vendor efforts to remove the hurdles to ordering online
The complexities of bundling products/services for REALTORS
Connect with Mike Lane:
Tim Dain has a reputation for being the ‘mad scientist’ of the MLS world. He is not afraid to challenge established systems and ask WHY things are done a certain way. Tim facilitates innovation by assigning a creative writing piece, commissioning a study or building a spreadsheet—and then implementing the best ideas with a commitment to being of service.
Tim is the President and CEO of MARIS MLS, a multiple listing service out of St. Louis that serves 13 REALTOR associations, 58 counties and more than 13K members. A seasoned MLS executive with a unique resume, Tim spent two years running the Austin Board of REALTORS and four years as Executive Director of SIR/MLS prior to joining MARIS. Tim has a background in information technology, and he has served the real estate industry in multiple roles since 2006.
Today, Tim explains why he is not afraid to disrupt established systems and shares the improvise-adapt-overcome leadership mantra he learned in the Marines. He offers insight around the redesign of the MARIS MLS website in collaboration with 1000watt, describing the skills development video library featured on the site. Tim addresses his work to rebuild the infrastructure at MARIS, offering insight on his essentialist approach to technology tools and his commitment to service over shiny objects. Listen in for Tim’s take on the current plight of the broker and learn about his dedication to facilitating an honest dialogue around industry challenges—and publishing the unscripted answers.
Tim’s reputation as the mad scientist of the MLS world
MARIS’s marketplace approach to the board structure
Why Tim is not afraid to disrupt established systems
Tim’s improvise-adapt-overcome leadership mantra
The redesign of MARIS’s web presence with 1000watt
Tim’s work to rebuild the infrastructure at MARIS MLS
Negotiating price vs. subsidizing tech for small brokerages
The essentialist approach to MLS technology tools
Tim’s commitment to make basics available at a low cost
Why service should be the Holy Grail of the MLS
AMP’s origins in a thought exercise re: small MLSs
Tim’s view of the consumer as the ‘lion over the hill’
How the MARIS Asksseries facilitates an honest dialogue
Tim’s Infrastructure Spreadsheet
Connect with Tim Dain:
Let’s say you have your heart set on a kitchen with hardwood flooring, natural light and an island. Imagine having the ability to search images on the MLS for those specific features. With advancements in artificial intelligence, it is possible to have software read the images, identify the room type and even recognize the objects in it! There are an infinite number of use cases for the real estate industry and Restb.ai is quickly becoming a leader in the space.
Dominik Pogorzelski is the Vice President of Product and Operations for Restb.ai, a machine learning computer vision company specializing in visual recognition for real estate. The company’s plug-and-play solutions employ AI to automatically tag and classify property photos with industry-specific information. Dominik earned his MBA from IESE Business School in Barcelona.
Today, Dominik discusses the societal shift to consume information in a digital way, explaining Restb.ai’s ability to filter images by room, features and amenities. He offers insight around the potential use cases for AI in real estate and the technology’s ability to unlock the data available in images and create value in a number of ways. Dominik describes how the pain points in the online ecosystem differ between Europe and the US, and he addresses the decision to apply Restb.ai’s technology to historical data or active listings. Listen in for insight on how an MLS might establish a partnership with Restb.ai and learn why AI is the next big thing in real estate technology.
Restb.ai’s niche as an AI company playing in the real estate space
Dominik’s path to Barcelona and his role as VP at Restb.ai
Restb.ai’s client base in Europe, Canada and the United States
How Restb.ai’s AI filters images by room, features and amenities
The societal shift to consume digital information in a visual way
The potential applications of AI tech for real estate professionals
AI’s ability to unlock the data available in images and create value
How Restb.ai could automate the compliance review process
The moral obligation AI companies have to the industries they serve
The horizontal players in the space vs. the specialists like Restb.ai
How the online ecosystem in Europe differs from that of the US
The technical aspects of establishing a partnership with Restb.ai
The decision to apply Restb.ai to active listings vs. historical data
Connect with Dominik Pogorzelski:
As real estate professionals spend less and less time in the office and real estate offices host fewer and fewer walk-ins, you might start to question the merit of spending top dollar for office space in a high-rent district. What if you saved that money and reinvested it in agent services? What if you could build a full-service brokerage in the virtual world, conducting business and meeting with colleagues in VR?
Cameron Paine is the Senior Vice President of Industry Relations at eXp Realty, the world’s most successful virtual, full-service brokerage. eXp invests the money saved by having very few offices into the technology that helps its agents stay relevant. In his role as Senior VP, Cameron is responsible for seeking collaboration opportunities with MLSs, Associations, brokerages and technology partners. Camron’s resume includes 15-plus years combined experience as top executive for an MLS and Association, and he has been recognized by Inman Newsas one of the Top 100 Most Influential People in Real Estate.
Today, Cameron shares eXp’s decision to invest in change rather than fight it. He explains how a progressive MLS facilitates a broker’s ability to do business and offers insight around the innovative joint system between Arizona Regional and Metro MLS. Listen in to understand how eXp helps its agents build wealth by investing in the company and learn how the brokerage is creating a virtual world for its employees and partners!
eXp’s decision to invest in change rather than fight it
How eXp serves as a virtual, full-service brokerage
How eXp agents build wealth by investing in the company
The benefits of running a brokerage without office space
Cameron’s background in MLS and Association leadership
How a progressive MLS facilitates a broker’s ability to do business
The innovative joint system between Arizona Regional and Metro MLS
Greg’s argument for a New Jersey and Palm Beach MLS data share
Cameron’s responsibilities as SVP of Industry Relations at eXp
How eXp was designed for agents as a tech-forward brokerage
How eXp has created a virtual world for employees and partners
Connect with Cameron Paine:
Talk of standards adoption at the recent RESO conference in Milwaukee sounded much like the conversation last year. And the year before that. And the year before that. So, how do we move beyond discussing the reasons for converting to Web API and begin to execute on that plan? What might vendors do to help facilitate a little less talk—and a lot more action?
Mike Wurzer is the President and CEO of FBS, a leading innovator of MLS technology and one of the most respected real estate software brands. Andy Woolley is the VP of Industry Development for Homes.com, one of the nation’s top online real estate destinations and provider of tech solutions for the industry. In addition, Mike is the Vice Chair of RESO, and Andy serves on the Board of CMLS. They join Greg live from RESO Conference 2018to discuss the need for a shift in the conversation from the WHY of RESO standards adoption to actual implementation.
Mike explains how the platinum data-dictionary certification stands in the way and addresses the need for education around how to access the credential manager. Andy describes what his team is doing to facilitate the transition to Web API, sharing his intention to publish a follow-up to the whitepaperdetailing the first few conversions. They also cover the complexities around efforts to do away with replication and their responsibilities as established vendors to promote Web API adoption. Listen in for insight around developing a plan for conversion and learn how trusted vendors might work together to help their customers move forward—faster.
Greg’s frustration with the panel on standards at the RESO conference
How MLS platinum data-dictionary certification is a barrier to adoption
The need to move past a discussion of the WHY to implementation
The need for education around how to access the credential manger
What Andy’s team is doing to facilitate the shift to Web API
Mike’s solution to the issue of renegotiating licensing agreements
Andy’s case study of the first few conversions + the proposed follow-up
The complexities around efforts to do away with replication
The responsibilities of established vendors in promoting API adoption
Mike’s insight on how the API makes lead data available in all apps
Why every established vendor should have a plan for conversion
The pros and cons of creating a deadline when RETS will stop working
Connect with Mike Wurzer:
Connect with Andy Woolley:
How do MLS executives make decisions around which technology solutions work best for their REALTOR-members? What motivates leadership to establish a system of choice? Are there benefits to offering agents options when it comes to MLS solutions? And what are the challenges associated with giving members more alternatives?
DaVina Lara is the CEO of the Oakland/Berkeley Association of REALTORSand bridgeMLS. Her career in real estate began working for Russ Bergeron at SoCalMLS in 1993. Since then, she has served as an association executive with both the Hemet San Jacinto and Palm Springs Regional Association of REALTORS. DaVina took on the role of OBAR CEO in August of 2015 and added the MLS leadership responsibilities in April of 2016. She is committed to providing members with access to reliable data through innovative technology, offering subscribers access to 10-plus MLSs across California.
Today, DaVina shares her extensive industry resume, discussing her early years as the office manager for SoCalMLS through her current role as MLS and association executive. She explains the thinking behind her decision to implement a system of choice and what impressed her about the dynaConnections’ connectMLS system. Listen in for DaVina’s insight around the pros and cons of offering members additional technology options and learn more about the trend to separate listing input from MLS systems.
DaVina’s early years as the office manager for OCMLS
DaVina’s extensive resume in the real estate industry
Why DaVina is establishing a system of choice
DaVina’s goals as the CEO of bridgeMLS
The advantages of dynaConnections’ connectMLS system
How data is shared in SoCal vs. the Bay Area
DaVina’s plan to provide connectMLS training
The trend to separate listing input from MLS systems
The relationship between choices and support challenges
Connect with DaVina Lara:
How does design impact a real estate brokerage? Does it go beyond aesthetics to influence processes? How does quality design shape the user experience? And what are the benefits of an in-house creative team?
Matt Beall is the CEO and Principal Broker at Hawai’i Life, the state’s largest listing brokerage with over $25M in annual revenue across 13 commercial locations. He founded Hawai’i Life in 2008 to solve for representation of properties in marketing and digital technology, and now the firm does thousands of transactions each year, representing approximately $1B in sales. Matt also produces the Worthshop Series, a unique industry event designed to facilitate content and conversation among real estate’s brightest minds, and he serves as the cohost of HGTV’s popular reality show Hawaii Life.
Today, Matt shares his diverse experience in real estate, discussing how his background in sales, investing and running a traditional brokerage inspired him to found Hawai’i Life and what differentiates the company from other firms in the space. He explains the value of design in creating a clean and simple user experience and his decision to employ a full-time team of creatives and engineers. Matt also describes the benefits of being featured on HGTV in terms of brand awareness and credibility. Listen in for a preview of this year’s Worthshop at Mauna Kea Resort and learn how the design focus at Hawai’i Life contributes to its company culture.
Matt’s background running a traditional brokerage
What inspired Matt to found Hawai’i Life in 2008
Hawai’i Life’s recent merger with Joy International
Why Matt employs a full-time creative design team
Hawai’i Life’s focus on simplicity in user experience
The benefits of being featured on HGTV
The aim of Hawai’i Life’s annual Worthshop Series
What differentiates Worthshopfrom other conferences
The key aspects of Hawai’i Life’s company culture
How an ‘ethos of reset’ influences the tone of Worthshop
Connect with Matt Beall:
How does a tech company maintain a startup mentality after nearly five decades in the real estate space? Rapattoni has held on to its spirit of independence since its inception, embracing change and demonstrating a pride of ownership that is rare in the tech industry.
Brian Tepfer is the Executive Vice President and CTO of Rapattoni, a 48-year-old startup that offers a suite of innovative software products and services designed specifically for real estate associations and MLSs. In his role, Brian is responsible for shaping the future vision of the company’s MLS and AMS software platforms and keeping Rapattoni’s products relevant and useful. He has been with Rapattoni since 2003, serving as Technical Operations Manager and Business Processes Manager before his 2014 promotion to the C-suite.
Today, Brian shares his background in computer science and business administration, explaining how he got his start in MLS tech support at Rapattoni. He describes the startup mentality at the company, its distinction as one of the first internet-based MLS systems, and Rapattoni’s decision to focus on the real estate vertical. Brian walks us through the latest developments in the organization, including the new Rapattoni Magic-Cloud AMS, recent updates to every piece of their MLS software, and Rapattoni’s drag-and-drop custom report writer. Listen in for Brian’s take on hot button industry issues like the front-end of choice model and the Upstream initiative—and learn how Rapattoni is working to provide one of the best MLS experiences in the rapidly changing real estate market.
Brian’s background in computer science and business
Rapattoni’s function as an MLS and AMS software service
Brian’s initial role in MLS tech support with Rapattoni
Brian’s affinity for the startup mentality at Rapattoni
How pride of ownership inspires Rapattoni’s independent path
Why Rapattoni ultimately chose the real estate vertical
How the company dealt with the passing of Andy Rapattoni
The advantages of the new Rapattoni Magic-Cloud AMS
Rapattoni’s focus on updating every piece of its MLS software
How the custom report writer helps agents stand out
Brian’s belief in the front-end of choice model
Brian’s take on Upstream and its lack of cohesive messaging
Rapattoni’s intention to provide one of the top MLS experiences
Connect with Brian Tepfer: